WhatsApp receipts, sent from your number
Included in the Starter plan
Most systems that offer "WhatsApp receipts" send them from a number the vendor owns, shared across every restaurant on the platform. GrandPOS connects your own WhatsApp Business Account instead, so the receipt arrives from your restaurant, under your name, in a thread the customer can reply to.
Why the number matters
A receipt from a shared vendor number is a dead end. The customer cannot recognise the sender, cannot reply usefully, and the conversation history belongs to the software company rather than to you.
When the message comes from your own WhatsApp Business Account, the thread becomes yours: the display name is your restaurant, the profile photo is your logo, and every future conversation with that diner sits in the same place.
- The WhatsApp Business Account and phone number stay registered to you.
- Message history stays in your account, not pooled with other restaurants.
- Customers can reply, and those replies land in the GrandPOS WhatsApp inbox on the Pro plan.
How the connection works
GrandPOS is a Meta Tech Provider. You connect your WhatsApp Business Account through Meta’s own embedded signup flow in GrandPOS settings — you approve the connection inside Facebook, and GrandPOS never asks for your Meta password.
Receipts are sent as utility templates, which is the message category Meta designates for transactional messages tied to an order. That is what makes them deliverable without the customer having messaged you first.
What the diner receives
The receipt message summarises the order and carries a button through to a hosted web receipt: an itemised bill, your restaurant’s branding, a tap-to-call button, and a one-tap way to opt out of future receipts.
The hosted receipt also collects a simple thumbs-up or thumbs-down, which surfaces in your reports as a running read on how service went.
What it does not do
This is a transactional receipt feature, not a marketing broadcast tool. Utility templates are for messages about an order the customer actually placed. Marketing campaigns are a separate, separately-consented feature on the Pro plan.
Frequently asked questions
Do I need my own WhatsApp Business Account?
Yes. That is the point of the feature — receipts are sent from your number, so you need a WhatsApp Business Account and a phone number that is not already registered to a personal WhatsApp. GrandPOS walks you through Meta’s signup flow during setup.
Can I use the number my staff already use for orders?
Only if it is not currently registered on the WhatsApp consumer app. A number can be on either the consumer app or the Business Platform, not both. Most restaurants move to a dedicated number for this reason.
Who pays Meta for the messages?
Meta bills utility-template conversations to the WhatsApp Business Account that sends them, which is yours. Rates are set by Meta and vary by country.
Try it on your own menu
Fourteen days free, no card required. Setup takes about thirty minutes.