Cancellation & Refund Policy

1. What you are buying

GrandPOS is a subscription to cloud software supplied by Grandify Technologies. No physical goods are shipped, so there is nothing to return. This policy explains how to cancel a subscription and when a refund is available.

2. Free trial

Every new restaurant gets a 14-day free trial. No payment is required to start the trial. If you do not pay at the end of the trial, the subscription simply does not begin and you are charged nothing.

3. Delivery of the Service (digital delivery — no shipping)

GrandPOS is delivered electronically. Nothing is shipped, and there are no shipping charges, local or international. Access is granted to the email address used at signup.

• Trial access: available immediately after signup, normally within a few minutes.
• Card payments: the subscription activates automatically as soon as payment is confirmed, normally within minutes.
• Raast, JazzCash, or Easypaisa: send us the payment receipt and we activate the subscription within 1 business day.
• Availability: the Service is available worldwide over the internet, and is sold and supported from Pakistan.

If access has not been granted within these timelines, contact us and we will fix it or refund the payment in full.

4. Cancelling your subscription

You may cancel at any time. There are no long-term contracts and no cancellation fee. To cancel, email hammaad@grandify.tech or message us on WhatsApp at +92 333 3241733 from the account's registered contact. We confirm every cancellation in writing.

After cancellation you keep full access until the end of the billing period you have already paid for. The subscription then stops and is not renewed or charged again.

5. Refunds

• Duplicate or incorrect charge: refunded in full. Tell us within 30 days of the charge and we refund the full amount.
• Charged after you cancelled: refunded in full.
• We could not deliver access: if we are unable to activate your account after you have paid, we refund that payment in full.
• Extended outage caused by us: if GrandPOS is unavailable for a prolonged period because of a fault on our side, we credit the affected days to your next billing period. Where a credit cannot reasonably be applied, we refund the affected days instead.
• Monthly plans: the period you are currently in is non-refundable. You keep full access until it ends and you are not billed again.
• Annual plans: the current term is non-refundable once access has been provided. You keep full access for the remainder of the term you have paid for.

Because GrandPOS is a free-to-trial service, you can evaluate the full product for 14 days before paying anything. For that reason we do not offer refunds for change of mind, for periods where the Service was available to you, for accounts suspended for breach of our Terms of Service, or for problems caused by your own hardware, internet connection, or third-party services outside our control.

We always consider individual circumstances in good faith. If you believe your situation warrants a refund that is not listed above, contact us and we will review it.

6. How refunds are paid

Approved refunds are returned to the original payment method. Card payments are refunded to the same card. Refunds made through Raast, JazzCash, or Easypaisa are sent back to the account the payment came from.

We approve or decline a refund request within 3 business days and submit approved refunds within 7 business days. Your bank or wallet provider may take a further 5–10 business days to post the amount. All amounts are processed in Pakistani Rupees (PKR).

7. Your data after cancellation

You can export your data before cancelling, and you can ask us to delete it at any time. See our Data Deletion page for how to request deletion.

8. Contact

Grandify Technologies
37-B, Main Shahra-e-Faisal, P.E.C.H.S Block 6
Karachi, Sindh 75350, Pakistan

Email: hammaad@grandify.tech
Phone / WhatsApp: +92 333 3241733