Skip to content
G
GrandPOS
Back to home

Terms of Service

Last updated: August 18, 2026

1. Acceptance of Terms

By accessing and using GrandPOS ("the Service") at https://grandpos.vercel.app/, you agree to these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

GrandPOS is a product of Grandify Technologies. It is a cloud SaaS platform for restaurants and includes point-of-sale order entry, kitchen display, inventory, customer management, reporting, and optional WhatsApp digital receipts. Restaurants subscribe to use the Service for their own business operations.

Legal entity: Grandify Technologies, 37-B, Main Shahra-e-Faisal, P.E.C.H.S Block 6, Karachi, Sindh 75350, Pakistan. Company site: https://grandify.tech/.

3. Account registration

You must provide accurate business and contact information when creating an account. You are responsible for safeguarding login credentials and for activity under your account.

4. Subscription and payments

The Service is offered on a subscription basis. Payment is due at the beginning of each billing period. All prices are quoted and charged in Pakistani Rupees (PKR). We accept debit and credit cards, Raast, JazzCash, and Easypaisa as described on our pricing page. Cancellation and refund terms, including refund turnaround times, are set out in our Cancellation & Refund Policy, which forms part of these Terms.

Account notifications: As part of the Service, we send you transactional notifications about your own account — such as renewal reminders, grace-period notices, and payment confirmations — by email and, if you provide a WhatsApp number at signup, over WhatsApp (delivered through our messaging provider, Twilio). These are operational messages, not marketing. You can opt out of WhatsApp notifications at any time by replying STOP or emailing hammaad@grandify.tech. See our Privacy Policy for details.

5. WhatsApp messaging feature

If you enable WhatsApp receipts, you connect your own WhatsApp Business Account and phone number through Meta's Embedded Signup inside GrandPOS. Messages are sent from your restaurant's number to your customers.

  • You must obtain valid customer consent before sending WhatsApp messages and honor opt-out requests.
  • You must comply with Meta's WhatsApp Business terms, messaging policies, and applicable local law.
  • GrandPOS provides software tooling only. You remain responsible for message content, template use, and customer relationships.
  • Meta (and any messaging partner we use to deliver WhatsApp) may process message metadata as needed to deliver the service.

6. Data privacy

Your data is stored securely. We do not sell your information. How we process restaurant and Meta Platform Data is described in our Privacy Policy.

7. Acceptable use

You may not use the Service to send spam, scam messages, or prohibited content; to access another restaurant's data; or to violate Meta, Twilio, or local telecommunications rules.

8. Termination

You may cancel your subscription at any time. Upon cancellation, you retain access until the end of your current billing period. Disconnecting WhatsApp stops further WhatsApp sends from GrandPOS for that account. See the Cancellation & Refund Policy for how to cancel and when refunds apply.

9. Non-payment and suspension

If a subscription payment is not received by the due date, we may suspend access to the Service after the grace period shown in your account. Your data is preserved during suspension and access is restored once payment is received. We may terminate an account and delete its data if it remains unpaid for an extended period, after giving you notice at your registered email address.

10. Changes to the Service and prices

We may add, change, or discontinue features to improve the Service. We may change subscription prices, and we will give you at least 30 days' notice before a price change takes effect for your account. If you do not accept the new price, you may cancel before it applies. Continuing to use the Service after that date means you accept the new price.

We may update these Terms from time to time. Material changes will be notified to you by email or in the app, and the "Last updated" date above will change.

11. Your data and your responsibilities

You own the data you enter into GrandPOS. You are responsible for the accuracy of that data, for having the right to enter any customer information you upload, for tax and regulatory compliance relating to your own business, and for keeping your own copies of records you are legally required to retain. We provide export tools for this purpose. GrandPOS is a business tool, not accounting, tax, or legal advice.

12. Service availability and warranties

We work hard to keep GrandPOS available and reliable, and we take regular backups. However, the Service is provided on an "as is" and "as available" basis. We do not warrant that it will be uninterrupted or error-free, and we are not responsible for outages caused by internet connectivity, your devices or hardware, power failures, or third-party services such as hosting, payment, or messaging providers.

13. Limitation of liability

To the maximum extent permitted by law, Grandify Technologies is not liable for indirect, incidental, special, or consequential losses, including lost profits, lost sales, lost goodwill, or loss of data. Our total liability to you for any claim arising out of or relating to the Service is limited to the amount you paid us for the Service in the three months immediately before the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

14. Indemnity

You agree to indemnify Grandify Technologies against claims, losses, and costs arising from your use of the Service in breach of these Terms, from content or messages you send through the Service, or from your handling of your own customers' personal data.

15. Complaints and governing law

Complaints are handled as described in our Complaints & Dispute Resolution policy. Ownership of this website and the legal entity behind it are set out in our Ownership Statement. These Terms are governed by the laws of Pakistan, and the courts of Karachi, Sindh have jurisdiction over any dispute.

16. Contact

Grandify Technologies
37-B, Main Shahra-e-Faisal, P.E.C.H.S Block 6
Karachi, Sindh 75350, Pakistan

Email: hammaad@grandify.tech
Phone / WhatsApp: +92 333 3241733
Product site: https://grandpos.vercel.app/